Support & Help
How can we help you?
Find an answer in the FAQ, check service status, or write to us directly.
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Technical support
Write to us for any question, bug report or feature request. We respond within 24 hours (business days).
Write to info@dataryx.caReal time
Service Status
Live availability check of MailX components: API and web application.
View statusSecure Chat
Secure messaging is available in MailX to extend a send into a confidential conversation with attachments and a full audit trail.
View featureDocumentation
Privacy policy
Learn how Dataryx and MailX process, protect, host, and retain personal information.
Read the policyService status
Checking live…
Checking live…
MailX API
Checking…
Web application
Operational
Checked live from your browser · Developed in Canada
FAQ
Frequently asked questions
How do I reset my password?
From the login page, click "Forgot password?". An email with a reset link valid for 1 hour will be sent to the address associated with your account.
My recipient didn't receive the OTP code. What should I do?
Check that the recipient's email address or phone number is correct in your message. Delivery time may vary by provider. Wait 60 seconds before requesting a new code. Check spam folders.
How do I revoke a sent message?
From your dashboard, open the message details and click "Revoke". The link is immediately deactivated and the recipient can no longer access it.
Can I add more members to my team?
Yes. The number of users is defined by your organization's licence. Contact us to adjust it.
Are my files encrypted?
Yes. All files are AES-256 encrypted, with a key specific to each send, protected by your organization's own Azure Key Vault in Canada; Dataryx, the publisher, has no access to it. Organizations that want even their own IT team to be unable to read files can enable end-to-end encryption; in that mode, server-side antivirus scanning is not possible. Data is hosted in Canada. Files from expired messages are deleted after the retention period configured for your organization.
How does the storage limit work?
The storage quota represents the total space occupied by your active files. Unlike monthly sends, storage accumulates over time and is not reset. Files from expired messages are automatically cleaned up after the retention period.
Can I export my audit logs?
Audit log export is available from your dashboard in the Audit section. You can filter by date range and export to CSV.
What's the difference between email OTP and SMS OTP?
Both methods send a 6-digit code valid for 10 minutes. SMS OTP is more reliable for recipients who rarely check their email or are on the go. SMS OTP is available depending on your organization's licence.
Direct contact
Can't find the answer?
Our team responds to all requests within 24 business hours. For Enterprise client emergencies, priority support guarantees a response within 4 hours.
- Response within 24 hours (business days)
- Priority 4-hour support for Enterprise
- All communications are encrypted